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Top 10 Reasons for using Generation Direct to provide contact center solutions |
- High Quality call handling provides positive experiences for potential callers.
You want your callers to have a positive and rewarding experience every single time they call. With Generation Direct we leverage talented people from the Midwest to handle your calls in a courteous and friendly manner. Your customers are our customers!
- Low Minimums and pay per minute inbound pricing save you money and provide instant ROI
Only pay for the minutes used with monthly maintenance fee to cover after call work .Your calls and administrative work all wrapped up in one easy to understand billing statement. Let us handle the staffing and infrastructure needed to handle call spikes and otherwise difficult to handle calling situations
- Technical world class Infrastructure
We put an emphasis on data security and quality control. Having undergone several audits of quality and security controls creates a high quality and safe partner to safeguard your valuable data. We should know, after an extensive audit by the FDIC of both the IT infrastructure as well as our call center processes and procedures we passed with flying colors!
- Professionalism and Pedigree
Sioux Falls, South Dakota is a major player in the call center services industry calling itself home to a consideral number of call centers supporting major banks and industries. Citibank, Wells Fargo, HSBC, esurance and others operate in this area creating an effective and knowledgeable work pool. Our people make GDI the world class organization that it is.
- Technical Infrastructure adapts to you
GDI takes great pride in its technical capabilities. From web based applications to web service and data integrations we have done it. Give us a call to discuss your technical needs, you may be surprised at what we can do and what systems we can create. Please view our case studies to find out more information, or visit our Technical center for more information.
- Room for expansion means we can grow with your organization
We have built in a considerable amount of redundancy and back up capabilities so that we can grow as your organization does. You will never have to worry about your call center partner asking you to halt your marketing or not being able to scale with you.
- Creating the 21st Century Knowledge worker
At GDI we believe in grooming and creating our knowledge workers using state of the art tools and technology. The better informed our reps are regarding your products and services the better call result.
- Quality is #1
A in-house quality department constantly monitors calls and provides feedback to the reps ensuring a constant stream of informational flow. Our QA department is trained to determine gaps of knowledge in terms of product and client knowledge as well as soft skills call handling needs.
- Partnership Approach
We appreciate the opportunity to become a partner with your organization. We take your needs and requirements into account and can provide our own expertise and feedback as well to co-create a contact center solution that fits your organization perfectly.
- Flexible Development approach
You would be amazed at what we can develop, having developed solutions for companies such as Quiznos, Microsoft, Unisys and more. Let us know what you might be thinking and we’ll work with you to develop a framework and process from which a technical foundation can be built. We can integrate with your systems and even provide you with a hosted ASP type solution. Visit case studies to learn more!
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