Inbound Contact Center |
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| Generation Direct has the systems and services to take your organization’s inbound contact fielding to the next level. Choose from a basic package of call center services such as answering questions, taking orders or reservations more advanced solutions such as tier 1 technical support, product troubleshooting or more. View our Case Studies section to see how we’ve helped various customers succeed and save money at the same time. |
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A typical setup consists of:
- Working with the customer to identify needs and pains within their own organization
- Developing a comprehensive strategy for handling inbound telephone calls. We can take care of your phone routing or integrate into your existing solution intelligently.
- Developing call scripting and training for the internal call center reps to field these calls
- Taking your calls and managing both the provision of information as well as the capture of specific data points, etc.
- Reporting back to the client the effectiveness and results of the campaign. Daily reporting is available as well as robust and comprehensive data reporting and management. Just ask us about integrating into your existing data system. Chances are we can do it!
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| Some examples of Inbound Contact Center work: |
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Customer Service: Providing first level customer services. We can integrate with your existing customer database or provide our own solutions to your organization to help you organize your customer base.
Sales/Customer Acquisition: Define initial scripting and let us handle the front line new customer sign up process. Never miss another potential opportunity from your full scale marketing campaign to a busy signal again! We can send you leads in a variety of methods, even real time.
Help Desk/Technical Support: We can even provide initial tier technical support and troubleshooting. This provides for instant ROI with not having your highly paid tech specialists wrapped up in calls and conversation we can handle! We only escalate the calls that require it!
Reservation and Appointment Setting: We can provide inbound support to your marketing campaigns, taking reservations and/or setting appointments. We can use your web based system or integrate the appointment/reservation process into our own solution. Never miss a potential opportunity again!
Third Party Verification: We provide third party verification services to a variety of industries from Telephony to Finance to Energy to Medicare. Every call is recorded and streamed to your organization over your own personal call services portal for immediate retrieval minutes after call completion.
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