Come Grow With Us and Be a Part of a Great Team
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Join Our Team!
How To Apply
Please print out, complete and return the Generation Direct employment application for EACH position you would like to be considered for. You may include a resume with the completed application if you choose. Make sure you indicate the name of the position you would like to be considered for on the application. Open positions are posted on Generation Direct’s website. Return the completed application and resume to Generation Direct via email, fax, mail or personal delivery. Our front office hours are 8AM-4:30PM, M-F.
hrdept@generationdirect.com
Fax: 605-370-5030
Mail or Personal Delivery: 1520 N. Industrial Ave. Sioux Falls, SD 57104
Thank you for your interest in working for Generation Direct!
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Telephone Service Representative |
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Job Description:
To provide excellent customer service via inbound or outbound calls in a call center setting.
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Essential Duties and Responsibilities
- Deliver information over the phone via a script in an accurate, friendly, and professional manner.
- Utilize telephone and computer system to assist with customer inquires.
- Accurately document and process customers’ responses in a timely fashion.
- Effetively manage inbound and/or outbound calls as appropriate.
- Takes ownership for issue resolution in a timely and efficient manner.
- Maintain confidentiality.
- Work effectively with others in a team based environment to accomplish company goals and to identify and resolve problems.
- Attends training classes and team meetings as required.
- Other duties as assigned.
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Minimum Qualifications
- Knowledge of and experience utilizing telephones, personal computers, and associated software.
- Ability to type 30+ words per minute.
- Flexibility with respect to working hours, including evenings and weekends.
- Ability to read and communicate effectively, both verbally and in writing
- Excellent time management and organization skills, including punctuality.
- Ability to follow verbal and written instructions with minimal supervision.
- Access to reliable transportation.
- Ability to successfully pass a criminal background check.
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Hours
- Initial 3wk training is Monday through Friday with shifts between 8:00 a.m. and 7:00 p.m.
- Post-training consists of evenings and weekends with shifts between 7:00 a.m. and 10:00 p.m.
- Mondays required.
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